Politique d’expédition
Last Updated: August 2026
This Shipping Policy explains SUNSHADE's order processing times, estimated delivery times, shipping costs, tracking, and other important delivery information.
Shipping Information
| Shipping Stage | Estimated Time | Details |
|---|---|---|
| Order Cut-Off | 6:00 PM EST | Orders placed before 6:00 PM EST on a business day begin processing the same day. Orders placed after 6:00 PM EST begin processing the next business day. |
| Order Processing | 1–2 business days | Monday–Friday, excluding public holidays. Weekend and holiday orders begin processing on the next business day. |
| Standard Shipping | 3–5 business days | Estimated transit time after the order has been processed and shipped. |
| Total Estimated Delivery | 4–7 business days | Estimated time from order placement to delivery. |
Delivery timeframes are estimates and are not guaranteed delivery dates. Delays may occasionally occur due to weather, carrier disruptions, public holidays, high order volumes, or other circumstances outside our reasonable control.
1. Shipping Destinations
SUNSHADE currently ships to eligible addresses within the United States.
Shipping availability may vary depending on the delivery location, product size, package dimensions, and available carrier services.
If we are unable to deliver an order to the address provided, we will contact you regarding the available options.
2. Shipping Costs
Applicable shipping costs, if any, will be shown during checkout before your order is completed.
Where free standard shipping is available, this will be clearly displayed on our website or during checkout.
3. Order Tracking
Once your order has been shipped and tracking information becomes available, tracking details will be provided with your order.
Please allow some time for the carrier's tracking system to update after the shipment has been collected.
Some orders may be shipped in multiple packages and may arrive separately or have different tracking numbers.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible.
We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered processing or has been shipped.
5. Lost, Missing, or Damaged Shipments
If your shipment appears to be significantly delayed, missing, or damaged during delivery, please contact our customer support team.
For damaged shipments, please keep the original packaging and provide clear photographs of:
- The outer packaging
- The shipping label
- The damaged product or affected parts
If tracking shows the package as delivered but you cannot locate it, we recommend first checking around the delivery location, with household members, neighbors, or building management where applicable.
Please provide your order number and any available tracking information when contacting us.
6. Contact Us
For questions about shipping, delivery, or tracking, please contact:
Please include your order number when contacting us about an existing order.